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Refund Policies

We are responsible for what we sell. If you are not completely satisfied with your purchase, we offer an easy Exchange Policy *


In the odd case that you do not love your Ariana products, here is our policy on returns:

Eligible products can only be returned within 14 days after the delivery date.

In the unlikely event that your Product arrives damaged, you need to email us a photo of the damaged product with the Bar Code within 48 hours of receiving your order on

Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description.

The Ariana Customer Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time. 
Note: - Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us. For more details please call us on our customer care number (+91 9212388810) or e-mail us (

Once your return has been authorized, we'd be happy to process your refund. You can choose to receive the refund in the form of Loyalty Points Credit, which will reflect in your account within 24 working hours from when the product is picked up by our courier partner. However, if you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.  

We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Care team at

All returns are subject to the discretion of Ariana. But we're a friendly bunch.

For any other questions or clarifications, please reach out to the Ariana Customer Care team at or +91-9212388810